Continuous Improvement in Processes

Published March 2021

6 ways you can help your organisation save time and money

  1. Cut operational costs and improve efficiencies

    Eliminate the need for disparate systems across departments and geolocations, and instead centralise and integrate these functions into a single cloud deployed system to manage processes, with multiple languages and currencies supported if required.

    Essentially, the use of a cloud based system, where all the stake holders have access, improves efficiencies and means more work can be done using less time and resources. Ultimately, that leads to lower operational costs and ensures your business remains profitable.

    Lever this investment, to make Improvements based on small changes for your users, not only on major paradigm shifts.

    Incremental improvements

    Remember that incremental improvements are typically inexpensive to implement and when you have invested in a system you need to be sure that you leverage it to maximum effect. Plus, It is important that employees feel ownership of the process improvements, so engagement with stakeholders on how to iterate process changes will pay dividends.

    Ensure that information exchanges across an entire organisation and its external stakeholders, through these processes and not via emails or messaging systems. The use of email and messaging does not store critical information against a project or transactional activity and significantly increases operational overheads. If these systems are used they should be linked and transactions stored into the common database of transactional activities, accessible to all parties.

    Cloud based

    Whatever your organisation size, a cloud based transactional process solution can help your team to focus on the management and improvement in efficiencies of key areas such as:

    • business assets and resources
    • spend
    • raw materials
    • projects
    • sourcing events
    • RFxs
    • quotes
    • purchase orders
    • suppliers
    • invoices

    and of course improvements in customer engagement.

  2. Improved communication and data exchange with better collaboration

    Post adoption, organisations experience an easier exchange of business information that is facilitated by a simpler transactional flow of knowledge, insights and data between organisational groups. This means business transactions, throughout the organisation, are visible to key stakeholders at any time, which in turn means decision-makers can make better, more timely business decisions..

    Ultimately reducing errors and removing manual processes and ensuring information exchanges with more accuracy. Plus, transactions are recorded associated with specific processes, activities and projects. Removing the need to trace emails or messages that reside within individual user accounts or with customers or suppliers!

    Automation also leads to improved employee satisfaction by reducing frustration and increasing productivity. Information exchange is made easier and organisational-wide communication is improved, with company-wide silos are often broken down, further bolstering morale and productivity outcomes.

  3. Centralised business functions and reduced process times

    Adopting a cloud based easy-to-use system that unifies, standardises, and automates business processes into a single centralized resource is essential to effectively manage overall business processes. Providing, or integrating, everything from quoting, sales, customer service and invoicing, through to accounting, inventory, supply chain management and payment, and everything in between.

    Eliminating duplicate processes and saving time

    Gone are the days where all automation and workflows must be the same for all processes, users and customers. Automation and workflows can now be configured and modified to support continuous improvement for individual stakeholders.

    A well-designed set of automation and workflows will help centralise business functions and promote more timely and efficient daily operations. Ensuring that every employee follows the same processes and ensuring consistency across your operations for recurring tasks.

    Ensure that any improvements you make are measurable and also reflective: that is reflect on what you have and have not achieved before deciding how to take the next measurable improvement step.

    Standardised processes include the use of notifications and alerts to key team members. Plus, access to relevant, up to date, data and analytics that will help you monitor processes and workflows. Enabling you to give thoughtful feedback to teams for improvements, whilst also keeping key stakeholders informed.

  4. Inventory and Supply Chain Management

    Regardless of your business type, you can benefit from the same supply chain efficiencies of implementing a Cloud solution. Getting a more comprehensive look into your supply chain and the capabilities of your suppliers. With a better understanding of the scope of your inventory, if applicable to your business operations.

    Whether you need insight into ordering, stock replenishment, or reviewing supply needs, this can help you align your supply chain with your customers’ current and future needs.

    Decreasing shortages, proactively address supply chain gaps, and better budget for inventory volumes while decreasing unnecessary spending and purchases for items that may already be in stock within the organisation.

    On spend analysis, you can analyse spending and purchases over time so you can more accurately determine your needs, including tracking, products and services purchased, waste analytics, damage assessments, and evaluations of items or services that are no longer essential to your current business needs.

  5. Improved customer relationship management (CRM)

    Moving multiple business processes into a single platform, can also better align your customer relationship management (often referred to as CRM) requirements into your overall processes, giving you comprehensive insight into your customers’ needs no matter where they may be in the buyers’ journey.

    Helping your organisations align all of their customer records into a single database. A unified system gives you the ability to track all of your customer interactions, from a quote or RFx, to an order, invoicing, payment receipt, and goods receipt.

    Aligning your customer interactions and company communications into one Platform allowing all stakeholders to immediately have insight to address customer needs. This creates a unique opportunity to improve your customer service.

  6. Impact on IT costs

    With disparate systems, IT teams must invest a lot of time and resources into maintenance costs, maintenance time, and direct or indirect labour costs involved with new software purchases, updating existing systems, follow-through on licensing agreements, and training.

    Using a cloud based software as a service offering removes the need to have different applications and databases for different departmental functions and associated upgrade and maintenance costs. The cloud delivered Platform helps decrease additional spending on software and hardware systems and eliminates the need for routine workflow disruptions when those systems have to be updated, patched, or replaced.

    Where other dedicated and essential systems are in place, integration capability allows for seamless interactions between these systems. Making processes flow, even when other systems are included in the process steps and ensuring that there are no manual steps or rekeying of information between systems.

Claritum Enterprise Platform

an Investment in continuous improvement of your processes over time

On average, it takes a small or medium-sized business from 6 to 10 months after go-live to experience the full financial benefits of Claritum Enterprise adoption. For larger businesses, it’s a little faster, from four to six months. Though, of course, the overall operational efficiencies, improved customer service, opportunities for growth, and happier customers and employees outweigh the numbers on a spreadsheet.

Are you interested in increasing the speed and accuracy of your daily operations, with significant potential to save time, money, and resources? Contact us today to learn how we can help you seamlessly integrate your sales, operations, procurement and eCommerce systems through Claritum’s powerful and easy-to-use platform.

Deliver on consistent, targeted results aligned with your organization’s strategic goals

“Implementing a new ERP solution could reduce operational costs by 23%, reduce administration costs by 22% and increase on-time deliveries by 24%.” Aberdeen Group

Achieve this and more with Claritum Enterprise. Contact Us to discuss your needs: