Royal Horticultural Society (RHS) Case Study

The Challenge

The RHS was founded in 1804, and their core objective is to be the world’s leading gardening charity by inspiring passion and excellence in the science, art and practice of horticulture.

The issue they faced was the level of administration associated with obtaining quotations and the lack of centralised management of their supplier base. This resulted in the use of too many suppliers and their being a lack of focus on preferred suppliers who could offer better value to the organisation.

The Solution

The Claritum solution has enabled RHS to automate their quoting process, removing the need for extended email trails, both internally and externally.

The solution has provided a mechanism to manage suppliers and categorise suppliers according to their status. Allowing RHS to identify preferred suppliers, within an approved supplier list.

RHS is also using the solution to monitor supplier activity and to control internal client ordering.

The Result

RHS has been better able to support events around the UK, supplying event related materials for these membership events. The Claritum Enterprise solution has enabled them to manage by project and to provide the required materials in shorter timelines.

The overall impact on the project by project administration process has been significant and the team has been able to focus more time on developing their preferred supplier network and on supporting their clients.

They are able to easily request quotes on all requirements and manage the resulting supplier responses. With a clear audit trail of all transactions for goods receipt and invoicing purposes.

The overall interaction with the membership groups, involved with these RHS events, has greatly improved. Internal clients can now easily set up projects and electronically manage requests for materials for their events.