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Cats Group Case Study

About Cats Group

Cats Group is a leading provider of managed services including “on demand” print, scanning, large format production and electronic document processing.

The Group operates from its main hub in Swindon and satellite locations around the UK including at client locations, managing onsite facilities under tightly specified service level agreements.

The Challenge

In partnership with an international procurement process outsourcing business, CATS won an agreement to deliver high volume, same day production and shipping to a global knowledge services company.

The client company had demanding requirements. As a world leader in the provision training and education services to the Risk & Compliance, Finance, Legal and Insight sectors, CATS needed to receive, process and ship orders to high quality and reliability standards within hours of receipt of order. The products in question were vital to the effective delivery of the Client’s training services, and therefore order volumes and service levels were demanding.

Up until CATS involvement, The Client had been managing this business critical process internally with a large in house team and their own production capabilities, and so the transition to CATS had to deliver significant cost savings and process efficiencies without disrupting services.

Fundamental to the success of the project was to ensure procure-to-pay process automation. The key challenge here was to link the client side ERP with the management tools used by the Service Provider and the CATS production facilities, with minimal manual intervention. All 3 parties operated different software platforms.

The Solution

CATS integrated with Claritum’s cloud based spend management platform. Not only was this platform already utilized by the global procurement service provider, it enabled the Client side integration with ERP needed to automate their initial requisitions.

CATS needed the Claritum platform to route orders directly into its own workflow tools. Fortunately, Claritum has a web services API that allows suppliers to receive feeds of orders in real time. The nature of the requirement required the orders to include detailed specifications, delivery details and other information needed to fulfill the order, so CATS were able to work alongside the Claritum technical team to ensure a seamless workflow.

The Result

Claritum has enabled all parties in the supply chain to effectively collaborate, eliminate administration and errors and provide real time management information to all parties.


  • Automated Ordering Process

    CATS now receive and process between 5,000 and 8,000 orders per month via the Claritum platform without any manual intervention. The orders are automatically queued for production, dispatch and billing.

  • Significant Savings

    This end-to-end process automation through Claritum’s cloud based platform delivers significant savings and maximizes efficiencies for the knowledge services client, the procurement services provider and CATS, the supplier.

Laptop with a screenshot of Claritum Reporting


orders per month


Manual intervention


error rate


Client satisfaction