When you implement the Claritum solution you invest in more than just the software. You invest in solution design, process re-engineering, system implementation, training and user change management.

Protecting this investment is crucial to generating long –term benefits.

At Claritum we understand this. That is why we are totally committed to providing customers with efficient, support to help you achieve the maximum benefit from your solution. We have structured our business so that, no matter where customers are located, you have direct access to local sales, support and management to ensure we are responsive to all customers’ needs – not just product maintenance.

Our programme not only provides quality support but also access to future versions of licensed software releases.

Our philosophy is not to simply provide product support, but to provide customer support. This means that we are not simply focused on what is wrong with the product but more focused on the business solution, ensuring that we understand the problem in the context of your overall business process.

Our service levels don’t end when your system is up and running. We offer levels of support that are by other SaaS vendors.

Customers also have access to our on-line and telephone support centre. Every contact to our Support Centre is logged in our support system and whether resolved through configuration changes software changes or training each case is managed through to a mutually agreed conclusion.

 

“Claritum Connect” (Self-Service portals)
Our on-line support environment also acts as a knowledge base for our customers and providing resolutions to their problems. support documentation and answers to frequently asked questions are available on our web site, self service portal, customer and partner portals:

 

• Rapid Issue Resolution

 

• 24×7 On Line support for Buyers and Suppliers

 

• Experienced Resources for Rapid and Complete Resolution

 

• Solution Bank

For more information on Claritum Connect, please view the webcast on the Quick Tours Page 

To help us achieve our goal of 100 percent customer satisfaction, Claritum continually monitors customer satisfaction and maintains regular communication with all of our customers