Case Study

The Challenge

As part of the US$45bn Canon Group of Companies, Canon Business Services (CBS) are a leading global provider of document management services. CBS are trusted by many of the world’s leading enterprises to deliver high quality and efficient managed services. As a partner since 2004, Claritum’s print procurement platform streamlines sourcing, procurement and invoicing processes for CBS and their clients in Europe, USA and Asia Pacific.

One such client is Scottish Enterprise. Scottish Enterprise is a Government Agency that promotes economic growth in Scotland by assisting in the development of existing businesses and promoting infrastructure and investment.

Scottish Enterprise split their operations into 12 regions, each purchasing independently, with resultant inefficient buying. There was duplication of buying resources, ad hoc ordering and fragmented cost control. The client’s team was also spending too much time with supply issues and not enough on their core task – promoting economic growth in Scotland.

The Solution

Scottish Enterprise selected Canon Business Services to provide a tailored Print Management solution including supply chain expertise, Claritum’s print procurement software platform and a range of other services.

Claritum’s online sourcing and procurement platform was deployed to deliver Scottish Enterprise’s e-procurement requirements including integration with the Client’s own purchasing and financial systems.

The Claritum system delivers a user friendly and intuitive customer interface for ordering new and existing items of print, customisable artwork templates, prices are delivered instantly, real time order tracking and access to high quality management information 24x7x365.

For Scottish Enterprise, the combination CBS’s expertise and service with Claritum’s sourcing and procurement platform has delivered savings of 23%, a leaner and more flexible organization and improved cost control.

Partnering for success

Canon made savings of 23%

%

cost savings

headcount reduction

regions

satisfied client

Claritum is critical to our business across Europe.

Head of Procurement, Canon Business Services

Cost Savings

The savings have been achieved through a combination of increased leverage with suppliers, product re-engineering, supply chain management, benchmarking and a program of continual improvement.

Time Savings

For CBS, Claritum’s software has released staff from manual processes to focus on delivering a high quality service and exceeding client expectations. This has enabled CBS to secure, retain and grow a profitable and prestigious account.

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Added Value

CBS use Claritum’s print procurement platform across their key print management accounts internationally. Claritum helps CBS differentiate its offering and provide market leading solutions to clients.

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