Claritum are pleased to announce the imminent launch of “Claritum Connect” a one-stop online resource for all of their Clients and Partners, encompassing customer support, best practice guides, training manuals and Feature Request (Ideas) Board.
Claritum Connect is a central online portal that customers can access with a single log-in. It currently offers customer support, best practice guides and training materials. Coming in Q3 of 2010 will be online communities to connect with other Claritum customers and to also facilitate customer branding of their portals. The available resources will include:
• Customer Support & Reporting – An enhanced customer support option that makes it easy for customers to create, update, track and report on customer support cases via the Web.
• Knowledge Library – A solutions library that includes enhanced searching capabilities on a wealth of knowledge including product information, and training manuals and materials.
• Best Practices – A library of best practice guides, webcasts, presentations, case studies, white papers and industry news that provide a clear map to ensure customers get the greatest value out of their solutions including the most advanced capabilities.
• Community - An online ideas board (feature enhancements module, where customers can post new feature requests and vote on existing feature requests), solutions tips, news and updates, as well as upcoming events.
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